We are pleased to announce the acquisition of Faneuil, Inc, a business process outsourcing company specializing in Public Utilities, Government and Healthcare services. The acquisition of Faneuil adds to Continuum’s growing industry vertical portfolio including Healthcare, Media & Telecom, and Public Sector.
By advancing the company’s AI agenda with this new partnership, Continuum Global Solutions agents can provide a local experience for customers while being a part of a global organization. Allowing agents from far reaching locals to be heard locally revolutionizes every interaction by naturalizing accents and eliminating distracting background noise in today’s hybrid work environment.
Home to more than 1,000 employees, our Cebu location is our newest showcase for our global operating model. With modern interior design and esthetics, the new location focuses on employee well-being, making sure our people have a great place to work.
Read how Continuum partnered with Verint and increased agent productivity by 11%, recovered $3 million worth of hours of agent productivity and capacity, and increased overall communication and management of remote teams.
Our innovative solutions transform the customer experience (CX) and build brand loyalty. Whether you need an on or offshore solution, we leverage the best voice, chat, email, social media, and AI technologies available to offer unmatched security, flexibility, and scalability.
Our people created and defined our vision, mission, and core values. We’re proud of our can-do culture where employees work together to make the ordinary exceptional.
Your customers deserve the best experience, especially when they are the most vulnerable. Our collective life experiences enhance our ability to deliver support with empathy and humanity on a regular basis.

We’re Continuum Global Solutions, where innovative solutions transform the customer experience (CX) and build brand loyalty. With 14,000 global employees dedicated to problem-solving and exceptional customer experiences, we’re in business to help you grow yours.

transforming customer experience

Transforming Your Customer Experience (CX)

In a digital world, customer experience (CX) is critical to your bottom line. That’s why we’re constantly looking for the latest advanced technology and how we can apply it to a solution to make your customers smile.

Act Bold.
Be Passionate.

It takes a diverse team with different life experiences and points of view to generate innovative ideas. These collective experiences define our culture, enhance our ability to relate to customers, and deliver customer care with empathy.

innovative solutions
Customers Served Annually
Employees Around The World

We’re in Business to Help You Grow Yours.

Through our industry-leading services, we’ll help you transform your customer experience and boost your bottom line. Our process-transformation approach will help increase overall satisfaction by optimizing the customer experience at every touchpoint.

customer experience

Inbound Services

Customer Service

Tech Support

Billing Escalations

Account Management

customer experience

Outbound Services

Inside Sales

Welcome Calls

Customer Satisfaction

Customer Relationship

transform customer experience


Ticket Processing

Application Verification

Contract & Case

Billing & Account

innovative solutions

Digital CX Transformation

Multichannel Integration

AI Assisted Agents

Predictive Analytics

CX Process Consulting


At Continuum, we know there is no “one size fits all” solution. Your customers expect and deserve great experiences customized to your industry and company.  That’s why we partner with you to craft a CX solution to make your customers happy. Our innovative solutions transform your customer experience and build brand loyalty.

People Focused. Innovation Driven.

Our global team of experienced customer care professionals provides multilingual support when your customers need it most.

Global Employees

Be Different.
Be You.

We respect the dignity and worth of every person. Our employees shape our culture—just one of the ways we embrace our differences.