Continuum Global Solutions Opens New Location in Cebu
Continuum Global Solutions, a global leader in the BPO industry, is pleased to announce the opening of a new contact center location in Cebu, Philippines. This new location will be home to more than 1,000 employees and acts as the newest showcase for our global operating model. Key global clients and local agents joined Continuum […]
Continuum Global Solutions and Sanas.AI Form Partnership to Further Enhance Customer Experience
July 27, 2023 –Continuum Global Solutions, a global leader in the BPO industry, is pleased to announce a partnership with Sanas.AI. By advancing the company’s AI agenda with this new partnership, Continuum agents can provide a local experience for customers while being a part of a global organization. Allowing agents from far reaching locals to […]
Continuum Global Solutions Expands Industry Portfolio with Acquisition of Faneuil, Inc.
September 12, 2023 –Continuum Global Solutions, a global leader in the BPO industry and digital customer experience transformation (CX), is pleased to announce the acquisition of Faneuil, Inc, a business process outsourcing company specializing in Public Utilities, Government and Healthcare services. The acquisition of Faneuil adds to Continuum’s growing industry vertical portfolio including Healthcare, Media […]
Continuum Global Solutions Announces Sale of Several Assets to Sharpen Its Focus on High-Margin Growth Segments
Continuum Global Solutions (CGS), a leading provider of Customer Management and Business Process Services (CM-BPS), has announced the sale of several assets to sharpen its focus on high-margin growth segments. This strategic divestiture enables CGS to concentrate its resources on higher-margin verticals, including Technology, Public Sector, Communications, and Consumer Products. Furthermore, CGS will continue to […]
Continuum Global Solutions Announces Sale of Argentina Operations to Market Line S.A.
Continuum Global Solutions (CGS), a leading provider of Customer Management and Business Process Services (CM-BPS), has announced the sale of its Argentina operations to Market Line S.A. This divestiture furthers the CGS strategy to fuel growth in its higher-margin verticals: Technology, Public Sector, Communications, and Consumer Products while prioritizing investments in cutting-edge AI and automation […]
Continuum Global Solutions and Interactions LLC Form Partnership to Elevate Seamless Customer Journeys
Continuum Global Solutions, a global leader in the BPO industry, is pleased to announce a partnership with Interactions LLC. Another step in advancing Continuum’s exciting AI agenda, Interactions proven digital agent solutions engage with customers naturally across voice, web, chat, and text channels, reducing customer effort and improving the overall experience. Instead of waiting on […]
