Why Agents Still Play a Key Role in the Omnichannel Journey
As the world of customer service becomes increasingly omnichannel-focused, there are many ways for customers to find assistance and resolve an issue. From self-service to chatbots and email to social media, your customers can choose the channel that works best for them, leading to better customer experience overall. With technology on the rise, you may […]
6 Reasons Why Outsourcing Customer Service Is Right for Your Business
As customers have more choices about the services they use and the companies they choose to provide them, all businesses must understand the importance of a stellar customer service program. Customers expect prompt, thorough, and effective customer service to be a phone call or a few clicks away. Companies must understand why customer service is […]