Innovations | Quality Insights 360
Real-time agent assistance
Enhance agent performance and customer experience with Quality Insights 360.
Empower agents to deliver exceptional service in every customer interaction.
Quality Insights 360, an intelligent workforce platform, leverages AI to provide real-time support to agents and supervisors during and after the call—enhancing their skills and enabling them to deliver better customer service.
- QA automation
- Enhance agent performance
- Agent Coaching
- Detailed reporting and analytics
Lower cost to serve
100% of calls graded vs traditional quality process
100% insight
Into customer interactions to improve searchability, compliance, and understanding of customer journey
Better experience
Understand call drivers and leverage moments to meet customer needs and align with CX practices
Auto check
Ensure adherence to brand standards, employ best practices, and customize the agent evaluation process