How an Agent-Focused CX Strategy Benefits Your Business
Agents are the single most important asset when it comes to great customer service. They function as your brand ambassadors, acting as the direct link between your company and your customers. It’s clear that improving customer experience is key to attracting and retaining customers. But that doesn’t mean only focusing on the customer’s perspective. We […]
How Workflow Software Boosts Agent and Customer Experience
The key to ensuring agents deliver excellent customer service is to simplify their job. When their jobs are easier, agents reach proficiency quicker and perform better. Agents represent you to the public, often being the only point of contact customers have for your brand. So it stands to reason that when agents are good at […]
Continuum Global Solutions Announces Sale of Several Assets to Sharpen Its Focus on High-Margin Growth Segments
Continuum Global Solutions (CGS), a leading provider of Customer Management and Business Process Services (CM-BPS), has announced the sale of several assets to sharpen its focus on high-margin growth segments. This strategic divestiture enables CGS to concentrate its resources on higher-margin verticals, including Technology, Public Sector, Communications, and Consumer Products. Furthermore, CGS will continue to […]
Continuum Global Solutions Announces Sale of Argentina Operations to Market Line S.A.
Continuum Global Solutions (CGS), a leading provider of Customer Management and Business Process Services (CM-BPS), has announced the sale of its Argentina operations to Market Line S.A. This divestiture furthers the CGS strategy to fuel growth in its higher-margin verticals: Technology, Public Sector, Communications, and Consumer Products while prioritizing investments in cutting-edge AI and automation […]