We provide non-emergency service coverage for city government programs including one-stop information service center connecting citizens, visitors, and businesses to the city resources. With our comprehensive voice, SMS, email and chat solutions, citizens have access to problem resolutions, status reports, service requests, and information on city programs or events – all available 24 hours a day, 7 days a week.

Continuum resources provide a comprehensive, safe, secure, and understanding environment for those in need. Our comprehensive support solution provides coverage from initial application to final distribution of funds residents need to stay in their homes. Through our omnichannel solution – voice, SMS, Chat, Email, and traditional mail – we’ve helped thousands of state residents avoid foreclosure or eviction.

Our agile response continues to provide 24×7 omni-channel services pandemic/endemic services, increasing awareness and customer knowledge. Our vaccine support team assists with schedule reminders, vaccine education, contact tracing, and notification services. Whether it’s short or long-term, we’ll scale a solution to meet your demand. And with security at the forefront, our PCI-compliant solutions keep your customers’ information secure.

With a growing number of citizens replying on Medicaid and Medicare services, we provide member, provider, and payer support such as eligibility requirements, enrollment, claims, appointments, and more. With industry-leading security, we provide 24×7 assistance via voice, email, text, and chat capabilities. Our ramp-up/ramp-down experience can meet your seasonal support needs.