Public Sector

When compared to commercial customer satisfaction, the public sector remains significantly behind. Access to government programs in time of need or day-to-day is a challenge we take personally. At Continuum, we’ve been integral in delivering citizen-centered assistance for federal, state, local, and education sectors.  We’re committed to helping achieve the President’s Management Agenda, which calls for immediate improvement with citizen satisfaction.

Quality, Efficient Delivery Customized to Your Specific Need

We provide an abundance of communication channels, digital technology, and back-office solutions nationwide. We pride ourselves with the agility to ramp up services rapidly while strategizing long-term partnerships to assist our citizens and communities.

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  • Nationwide communication channels, digital technology, and back-office solutions.
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  • Accelerated construct and delivery in emergency situations.
  • Strategic, evolving long-term solutions.
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  • Data security is our main priority
  • Top ranking in Cyber Security

Proven in the Federal, State, Local, and Education Sectors

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311 Services

We provide non-emergency service coverage for city government programs including one-stop information service center connecting citizens, visitors, and businesses to the city resources. With our comprehensive voice, SMS, email and chat solutions, citizens have access to problem resolutions, status reports, service requests, and information on city programs or events – all available 24 hours a day, 7 days a week.

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American Rescue Plan Act (ARPA) Services: ERAP and HAF Support

Continuum resources provide a comprehensive, safe, secure, and understanding environment for those in need. Our comprehensive support solution provides coverage from initial application to final distribution of funds residents need to stay in their homes. Through our omnichannel solution – voice, SMS, Chat, Email, and traditional mail – we’ve helped thousands of state residents avoid foreclosure or eviction.

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Vaccine Support

Our agile response continues to provide 24×7 omni-channel services pandemic/endemic services, increasing awareness and customer knowledge. Our vaccine support team assists with schedule reminders, vaccine education, contact tracing, and notification services. Whether it’s short or long-term, we’ll scale a solution to meet your demand. And with security at the forefront, our PCI-compliant solutions keep your customers’ information secure.

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Medicaid and Medicare Services

With a growing number of citizens replying on Medicaid and Medicare services, we provide member, provider, and payer support such as eligibility requirements, enrollment, claims, appointments, and more. With industry-leading security, we provide 24×7 assistance via voice, email, text, and chat capabilities. Our ramp-up/ramp-down experience can meet your seasonal support needs.

Distributed Mortgage Relief Funds
State Residents Saved from Eviction
311 Services Calls (2021)
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Not sure where to start?

Our public sector team will listen to your biggest challenges and create a citizen-centered solution to make your customers smile.

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