Our team is trained both internationally and locally, so they understand your needs and the environment in which you do business.
Chief Executive Officer
Michael Flodin, our Chief Executive Officer, has more than 25 years of experience leading global CRM and BPO operations. He is a recognized expert in customer experience transformation, contact center operations, and strategy. Michael has helped companies develop and implement customer-centric visions, improve operational performance, design innovative strategies by combining business and technology solutions, and drive efficiencies. Most recently, Michael led KPMG’s Service Transformation organization in North America. Prior to KPMG, he was President of Atento’s U.S. and Americas operations, a $2B global CRM/BPO provider with more than 150,000 people. In his role at Atento, he drove revenue growth of 18 percent CAGR from 2017-2019 and improved margins to company leading levels. Prior to Atento, Michael was the Managing Partner of the Customer Relationship Management Practice at Accenture, where he led the Global Service Operations team.
Michael holds bachelor’s degrees in both Philosophy and Psychology from Flagler College.Read More
Chief Human Resources Officer
Dawn Lynch, our Chief Human Resources Officer, is a proven leader with over 25 years of experience in global human resources, payroll, compensation and benefits, and customer relationship management. She has deep transformational knowledge-- bringing a focus on building high-performance teams while fostering a culture of diversity and inclusion. Dawn has been an integral part of the organization since 2019. She has led the design, build, and implementation of our HR Central employee portal, global payroll system, and new transactional data team.
Dawn held previous senior executive roles at Xerox, NGAHR, and ADP.In her previous role at ADP, she designed global corporate business strategies, which aligned outcomes in HR, payroll, mergers, acquisitions, and new implementations.
Chief Technology Officer
As our Chief Technology Officer, Jaimie Bean is focused on leveraging cutting-edge information technology and driving innovation to enable Continuum to deliver service excellence and value to clients.
Jaimie joined Continuum in 2019 as VP, IT Infrastructure & Applications. In her tenure, she has successfully implemented new technologies and systems that have streamlined operations and increased efficiency and capacity. Before joining Continuum, Jaimie spent 20 years at StarTek where she held multiple IT roles, including IT Director, AppDev Manager, SAP Analyst and QA Analyst.
She earned an Associate of Arts degree from Northeastern Junior College and was a third-team All-American Volleyball player.Read More
Chief Financial Officer
As Chief Financial Officer, Scott Kendall leads the company's financial functions including accounting, audit, corporate finance, and procurement.
He is a proven finance leader with more than 25 years of experience in financial management and analysis, accounting, auditing and mergers, and acquisitions. He has held key financial roles at Conduent, Xerox, ACS, Mellon, Buck Consultants, and WF Corroon. Scott earned a bachelor’s degree in Accounting from the University of Missouri – St. Louis and is a Certified Public Accountant. He is a member of the American Institute of Certified Public Accountants and the Missouri Society of Certified Public Accountants.
Scott lives in St. Louis with his three children. In his spare time, he enjoys reading and traveling.Read More
Chief Operating Officer
As Chief Operating Officer, Michael brings to our team nearly three decades of invaluable global operational expertise within the BPO industry, having consistently led companies through transformative journeys that culminate in outstanding customer experiences.
Michael most recently served as the COO at Faneuil, overseeing operational delivery, support, and client success teams, with a primary focus on the healthcare, government/ public and utilities sectors. Prior to that, he held executive leadership positions at OnProcess Technology and Xerox Services/ ACS. Mike provides strong leadership and strategic direction, with a core emphasis on elevating the quality of our services to clients, streamlining operations for enhanced efficiency, and ensuring the highest level of customer engagement.
He enjoys his time outdoors with his family and two dogs as well as kayaking and spending time at the beach. An avid sports fan, Mike loves the Buffalo Bills, Sabres and the Philadelphia Phillies. Mike is committed to being part of his community by giving back and making a difference through a variety of volunteer projects.Read More
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