Back Office

Consistency & Simplicity,
Connecting Brands to Customers.

Our back-office offering provides a one-stop shop enabling your customers a seamless and consistent engagement: account management, payment processing, application management, service contract management, email, ticket/case management, we have the solution to support your entire customer life cycle.

Continuum Hex Connected

Our Back Office Specialties

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Ticket Processing

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Application Verification

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Contract & Case Management

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Billing & Account Management

Solutions Components

Sales as a Service

Our qualified agents act as a true representative of your company providing a greater understanding of your market through technology, business intelligence, and market analysis to ensure we are driving the results you need. We recruit, train, and provide the sales support organization to increase customer loyalty so you can focus on your core business.

Inside Sales

We train, coach, and motivate our sales support group to grow your business. By researching and identifying opportunities for new services, we ensure you receive the results you expect. Our omnichannel approach—leveraging voice, text, chat, messaging, and email—guarantees our connection percentage and conversion rates. Upselling and cross-selling on every interaction grows your business and drives brand loyalty.

Tech Support

Customers need tech support at the speed of NOW. Our Tier 1 and Tier 2 tech support services use active listening skills to ask the right questions to give the right answers. Troubleshooting, device upgrades, password resets…all of your technical support needs are in one safe, secure, designed to improve customer satisfaction and loyalty during every interaction.

Chat/Text Support

In today’s CX world, many customers prefer using online chatting or texting. We have you covered–from simple conversations to the most technical solutions–our text and chat agents are trained to handle multiple conversations and customers simultaneously. Our solutions serve your customers’ needs and reduce voice queue times.

Social Media

Want to know what customers are saying about your new product, and/or respond to social media comments? Our social media-specific agents monitor social channels, actively converse, provide customer care, problem-resolution, and support your customers.

Security & Compliance

Unfortunately, bad actors, fraud activity, and scams are part of today’s world. We protect your data by providing a secure, safe, and compliant environment for your brand. Our team is here 24*7 to provide support. Our expert staff monitors the network and traffic to ensure you are protected.

Multilingual Support Services

Our team provides the language support you need, where you need it. Centralized multilingual support is available, covering 13 languages throughout 13 countries. We hire local native speakers with the cultural understanding to understand your customer base.

Contact Us

Let’s connect!

We’re ready to drive process improvement across your office systems. Drop us a note below to get things started.

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