Great CX Starts with the Agent: 4 Ways We Support Success
Customer experience is the difference between attracting and retaining customers or losing them to your competitors. Improving your customer experience requires taking a look at the agent experience. Is it confusing? Complicated? Inconsistent? Above all, customers want to have their needs met and problems solved with the least effort possible. But how can agents seamlessly […]
The Importance of High-Quality Customer Service
As customers have more choices about the services they use and the companies they choose to provide them, all businesses must understand the importance of a stellar customer service program. Customers expect prompt, thorough, and effective customer service to be a phone call or a few clicks away. Companies must understand why customer service is […]
The Value of an Innovative Multi-Channel Customer Experience
The Transition to Multi-Channel Customer Service Centers After years of relying on static websites that demand customers do most of the work to find information and delayed responses to questions by email or telephone, efficient companies are moving to multi-channel customer service centers. These centers provide multiple ways for customers to get the help they […]
Continuum Global Solutions Announces Sale of Several Assets to Sharpen Its Focus on High-Margin Growth Segments
Continuum Global Solutions (CGS), a leading provider of Customer Management and Business Process Services (CM-BPS), has announced the sale of several assets to sharpen its focus on high-margin growth segments. This strategic divestiture enables CGS to concentrate its resources on higher-margin verticals, including Technology, Public Sector, Communications, and Consumer Products. Furthermore, CGS will continue to […]
Continuum Global Solutions Announces Sale of Argentina Operations to Market Line S.A.
Continuum Global Solutions (CGS), a leading provider of Customer Management and Business Process Services (CM-BPS), has announced the sale of its Argentina operations to Market Line S.A. This divestiture furthers the CGS strategy to fuel growth in its higher-margin verticals: Technology, Public Sector, Communications, and Consumer Products while prioritizing investments in cutting-edge AI and automation […]
Continuum Global Solutions and Interactions LLC Form Partnership to Elevate Seamless Customer Journeys
Continuum Global Solutions, a global leader in the BPO industry, is pleased to announce a partnership with Interactions LLC. Another step in advancing Continuum’s exciting AI agenda, Interactions proven digital agent solutions engage with customers naturally across voice, web, chat, and text channels, reducing customer effort and improving the overall experience. Instead of waiting on […]