Who We Work With
We support banks, fintechs, and payment service providers by transforming all aspects of your customer lifecycle. Our innovative operational and technology solutions are done securely with our in-house compliance team, integrated fraud prevention processes and tools—while ensuring compliance with applicable laws and regulations.
- Inbound & outbound customer service
- Product and services support
- Account management
- Soft collections (past due accounts)
- Overdraft (courtesy calls)
- Products and service solutions
- Mobile banking support
- Website navigation
- Product ordering
Peace of Mind Wherever Your Customers Are
Our commitment to compliance and security keeps your customers’ information safe and secure. Our PCI compliance solutions drive brand loyalty and maximize revenue.
With 14,000 passionate global employees on location or working from home, we support connected experiences via front, middle, and back-office support.
Getting it right with the first call
We ensure your consumer experience is optimized while driving revenue, sales and growth. Our omnichannel solution delivers a diversified experience for consumers.
- Long-term tenured client relationships (up to 20+years)
- Diversified Fortune 500 client base across a variety of industries
- Consistent top customer experience scores
- Global presence to align to client’s domestic / near shore /offshore strategies
- Flexible and creative pricing models and contract terms
- Singularly disciplined, multi-solution service provider focused on Customer Care
Top Ranking in Cyber Security Keeps You Safe
Continuum maintains a disciplined and robust Cybersecurity Management Program (CMP) based on industry frameworks and standards. The program operates in the foundation layer of our organization, woven through the fabric of our operating model. In conjunction with our Right-Source Delivery Model, we branch security requirements tailored to your needs under the CMP umbrella to ensure your data is secure.
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