KPN, the biggest telecommunications provider in The Netherlands, and Continuum Global Solutions have recently extended the existing strategic cooperation agreement for inbound customer experience activities and added outbound customer care & sales activities to the services provided at Continuum.
In recent times, both partners have invested significantly in the current collaboration model with the common goal of raising end-user overall customer satisfaction, adding value and lowering end-to-end costs. The long-term commitment and expansion of the portfolio in which both organizations work together is a good result. By combining inbound and outbound services with one partner, KPN significantly increases its flexibility and Continuum has a more extensive work package available for its own employees.
We are extremely proud of the fact that KPN has full confidence in our organization and the path we have taken, hereby as Continuum we have 100% focus on customer experience management. Our operational team shows every day that we want to achieve the maximum result for KPN. This extension and addition are particularly a token of appreciation for their continuous commitment and performance.
Continuum Global Solutions, with more than 14,500 employees, provides omnichannel contact center services worldwide through voice and non-voice channels such as chat, e-mail and social media.
In the Netherlands, Continuum has over 800 employees who are spread over 3 owned locations and 1 managed insourcing location,who are responsible every day for delivering the ultimate customer experience. In addition, our employees are deployed at the near-shore locations in Istanbul and Antalya for the Dutch-speaking market. As a result of the COVID-19 crisis, work is currently carried out almost 100% from home. Continuum has a 100% focus on customer experience services in which the provision of flexibility, high employee & customer satisfaction and reduction of end-to-end costs are central to the organization. Continuum Global Solutions (continuumgbl.com) is part of Skyview Capital’s portfolio.