June 11, 2020 – Continuum Global Solutions, a global customer care provider, today announced the extension of its strategic partnership with M7 Group’s Skylink label, the biggest satellite and internet TV provider in Czech Republic & Slovakia, for omnichannel customer experience activities. As part of the partnership, Continuum is responsible for managing all of Skylink’s interactions with its end users via inbound voice, chat, social media and e-mail in both countries. This includes all inquiries related to customer service, sales, loyalty, and technical issues.
“The Continuum team taking care of our business is a perfect example of how customer experience activities should be managed,” said Andreas Fleschurz, VP Operations, M7 Group. “The dedicated team is a real voice of our customers and is constantly focusing on improving customer satisfaction in combination with higher quality and efficiency. The flexible and pro-active cooperation with the local Skylink team helps us to constantly improve our overall customer satisfaction and products and services portfolio”
In Czech Republic and Slovakia, Continuum has more than 125 employees who are responsible every day for delivering the ultimate customer experience to Skylink’s end users. The team is normally located in one site in Ostrava (CZ) and a large number work from home in both countries. As a result of the COVID-19 crisis, the work is currently carried out fully from home.
Peter Brouwer, Senior Director Continuum, adds, “We are extremely proud that M7 Group has full confidence in our organization and the path we have taken, hereby we have a laser focus on customer experience management. Our dedicated operations team, led by Account Leader Ivona Brudna, demonstrates every day our relentless dedication to achieving the maximum results for Skylink and its users. The extension of our strategic partnership really shows their appreciation for our ongoing efforts and commitment to continuous improvement.”
ABOUT CONTINUUM GLOBAL SOLUTIONS
Continuum Global Solutions partners with top companies around the world to deliver customer care solutions through its global network of call centers and ready@home solution. Our Fortune 500 clients rely on our vast expertise in customer care management to improve their customers’ experience. Continuum customer care and call center solutions leverage world class voice, chat, email and social technologies. More than 17,000 employees serve top-tier clients across multiple industry verticals. Additional information on Continuum and our services can be found at http://www.continuumgbl.com.